Privacy Policy

Effective Date: July 14, 2023
Last Updated: July 27, 2025

Your privacy is important to AutoPlug (“AutoPlug”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our website https://myautoplug.ca and when providing services related to car loan inquiries.

We are based in British Columbia, Canada and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the European Union’s General Data Protection Regulation (GDPR), where applicable.

1. Your Consent

By using our website or submitting your information, you consent to the collection, use, disclosure, and retention of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at connect@myautoplug.ca, subject to legal or contractual obligations.

Please note that withdrawing consent may affect our ability to offer you certain services or respond to your inquiries.

2. What is Personal Information?

In this Privacy Policy, “personal information” refers to any information about an identifiable individual. This includes, but is not limited to:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Driver’s license or other identification numbers

  • Credit score and credit history

  • Employment or financial details

  • IP address and location

  • Browsing activity or device information

Personal information does not include anonymized data or publicly available information (e.g., information listed in a public directory).

3. Information We Collect

a. Information You Provide

You may provide personal information to AutoPlug directly when:

  • Filling out contact or application forms

  • Requesting information about vehicle financing or other services

  • Communicating with us via email, phone, or other channels

  • Consenting to be contacted by AutoPlug or third-party providers

b. Information Collected Automatically

We collect certain information automatically when you visit our website, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Date/time of access

  • Referring URLs and page interactions

This information helps us understand how our website is used and improve performance and usability.

c. Cookies and Tracking Technologies

AutoPlug and its third-party service providers use cookies, web beacons, pixels, and similar technologies for:

  • Site functionality

  • Usage analytics

  • Behavioral tracking

  • Targeted advertising

Our partners include:

  • Google Analytics

  • Google Tag Manager

  • Google Maps

  • Hotjar

  • Additional marketing and analytics tools

You can manage or disable cookies via your browser settings. Please see our Cookie Policy for more information.

d. Credit and Financial Information

If you are applying for financing, you may be asked to provide sensitive personal and financial details, including:

  • Credit score and history (from reporting agencies)

  • Employment and income information

  • Banking details (excluding login credentials)

  • Driver’s license or government-issued ID

This information may be used to assess eligibility and connect you with financial providers.

4. How We Use Your Information

We use your personal information for purposes including:

  • Responding to inquiries and providing car loan options

  • Referring you to third-party lenders or partners

  • Conducting identity and credit checks (with your consent)

  • Improving our services and website functionality

  • Conducting analytics and tracking for business performance

  • Sending you marketing and promotional messages (where consented)

  • Preventing fraud and complying with legal obligations

We may also use anonymized or aggregated data for research and statistical purposes.

5. How We Share Your Information

AutoPlug may share your personal information with the following categories of recipients:

a. Loan Providers and Financial Institutions

We may refer your application or inquiry to various lenders or financial partners to provide services you’ve requested.

b. Service Providers

We engage trusted service providers for hosting, analytics, marketing, customer service, and data storage. These include:

  • Google (Analytics, Ads, Maps, Tag Manager)

  • Hotjar

  • Email and form processing vendors

These providers are contractually bound to safeguard your information and use it only for authorized purposes.

c. Legal and Regulatory Disclosure

We may disclose personal information if required by law or to comply with legal processes, such as subpoenas or court orders.

d. Business Transactions

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, provided they continue to protect it in accordance with this policy.

6. International Data Transfers

Some personal data may be transferred to and stored in countries outside of Canada, including the United States. These countries may have different data protection laws than Canada.

We take steps to ensure your data remains protected through safeguards such as Standard Contractual Clauses or agreements with third-party vendors.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with legal or regulatory obligations

  • Resolve disputes and enforce agreements

Once no longer required, your data is securely deleted or anonymized.

8. Protecting Your Personal Information

We implement physical, administrative, and technical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. These include:

  • SSL encryption

  • Secure servers and hosting providers

  • Access control and password protections

  • Staff confidentiality protocols

Despite these measures, no method of transmission over the internet is entirely secure. We encourage users to take their own precautions when sharing personal information online.

9. Your Rights

You may have the following rights regarding your personal data:

  • Access: Request a copy of your personal information

  • Correction: Request correction of inaccurate or incomplete data

  • Deletion: Request deletion of your personal data (subject to legal exceptions)

  • Withdrawal of Consent: Withdraw previously given consent at any time

  • Objection or Restriction: Object to or restrict processing in certain cases

To exercise any of these rights, contact us at connect@myautoplug.ca. We may require verification of your identity before fulfilling your request.

10. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal data without consent, please contact us so we can delete the information.

11. Links to Other Websites

Our website may contain links to third-party websites, such as lenders or service providers. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review their privacy notices directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of those changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

AutoPlug
British Columbia, Canada
Email: connect@myautoplug.ca
Website: https://myautoplug.ca